Terms & Conditions

1. Acceptance of Terms

By accessing or using the NEUROPRIME website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. These Terms constitute a legally binding agreement between you and NEUROPRIME (operated by UpWellness).

If you are using our website or purchasing products on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Eligibility

To use our website and purchase our products, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Not be prohibited from receiving our products under applicable laws
• Provide accurate and complete information during registration and checkout

3. Account Registration

When you create an account with us, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

4. Products and Services

Product Information

We strive to provide accurate product descriptions, images, and pricing. However:

• Product images are for illustration purposes and may vary from actual products
• We do not warrant that product descriptions are error-free
• We reserve the right to correct errors, inaccuracies, or omissions
• We may change product specifications without prior notice

Product Availability

All products are subject to availability. We reserve the right to:

• Limit quantities purchased per person or order
• Discontinue products at any time
• Refuse orders that appear fraudulent or violate our policies

Dietary Supplement Information

NEUROPRIME is a dietary supplement. Please note:

• These statements have not been evaluated by the Food and Drug Administration (FDA)
• This product is not intended to diagnose, treat, cure, or prevent any disease
• Results may vary from person to person
• Consult your healthcare provider before use, especially if you have medical conditions or take medications

5. Ordering and Payment

Order Process

When you place an order:

1. You submit an offer to purchase products at the listed prices
2. We send an order confirmation email (not acceptance of your offer)
3. We accept your offer when we ship the products and send a shipping confirmation
4. A contract is formed only when we ship your order

Pricing

All prices are in U.S. Dollars (USD) and include applicable taxes unless otherwise stated. We reserve the right to:

• Change prices at any time without notice
• Correct pricing errors on our website or orders
• Cancel orders with pricing errors

Payment Methods

We accept the following payment methods:

• Credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards
• PayPal
• Other payment methods as displayed at checkout

Payment is processed securely through third-party payment processors. Your payment information is encrypted and not stored on our servers.

6. Shipping and Delivery

Shipping Policy

We ship to addresses within the United States. International shipping may be available for select countries.

• Processing Time: Orders are typically processed within 1-3 business days
• Delivery Time: Standard shipping takes 5-7 business days; expedited options available
• Shipping Costs: Calculated at checkout based on order size and destination
• Free Shipping: Available on 6-bottle packages as advertised

Delivery

You are responsible for:

• Providing accurate shipping address information
• Being available to receive deliveries
• Additional charges for undeliverable or returned packages due to incorrect addresses

Risk of loss and title pass to you upon delivery to the carrier. We are not responsible for lost, stolen, or damaged packages after delivery confirmation.

7. Returns and Refunds

60-Day Money-Back Guarantee

We stand behind our products with a 60-day satisfaction guarantee. If you are not completely satisfied:

• Return Period: 60 days from the date of purchase
• Condition: Return bottles (even if empty) in original packaging
• Refund: Full refund of purchase price (minus shipping costs)
• Process: Contact customer service to initiate a return

Return Conditions

To be eligible for a refund:

• Request must be made within 60 days of purchase
• Provide order number and reason for return
• Return products to the address provided by customer service
• Refunds processed within 5-10 business days of receiving returned items

Non-Returnable Items

The following cannot be returned:

• Products purchased from unauthorized retailers
• Items damaged due to misuse or negligence
• Products without proof of purchase

8. Medical Disclaimer

Please understand that:

• NEUROPRIME is a dietary supplement, not a drug
• Statements have not been evaluated by the FDA
• This product is not intended to diagnose, treat, cure, or prevent any disease
• Individual results may vary
• Testimonials represent individual experiences and are not guarantees

Consult Your Healthcare Provider

You should consult your healthcare provider before using NEUROPRIME if you:

• Have a medical condition or disease
• Are taking prescription medications
• Are pregnant or nursing
• Are under 18 years of age
• Have allergies to any ingredients

In case of adverse reactions, discontinue use immediately and consult your physician.

9. Intellectual Property Rights

All content on the NEUROPRIME website, including but not limited to:

• Text, graphics, logos, images, videos
• Product descriptions and formulations
• Software, code, and website design
• Trademarks, trade names, and branding

...is the property of NEUROPRIME, UpWellness, or our licensors and is protected by copyright, trademark, and other intellectual property laws.

Restrictions

You may not:

• Copy, reproduce, or distribute our content without permission
• Modify, adapt, or create derivative works
• Use our trademarks or branding without authorization
• Reverse engineer or decompile any software
• Remove copyright or proprietary notices

Limited use for personal, non-commercial purposes is permitted with proper attribution.

10. User Conduct and Prohibited Activities

When using our website, you agree NOT to:

• Violate any applicable laws or regulations
• Impersonate any person or entity
• Use automated systems (bots, scrapers) to access the website
• Attempt to gain unauthorized access to our systems
• Upload viruses, malware, or harmful code
• Interfere with website functionality or security
• Engage in fraudulent activities or abuse promotions
• Harass, threaten, or harm others
• Post false, misleading, or defamatory content
• Collect user information without consent

We reserve the right to suspend or terminate access to users who violate these terms.

11. Limitation of Liability

To the fullest extent permitted by law:

Disclaimer of Warranties

NEUROPRIME products and website are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Non-infringement
• Accuracy, reliability, or completeness of information
• Uninterrupted or error-free operation

Limitation of Liability

NEUROPRIME, UpWellness, and our affiliates shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Personal injury or property damage
• Claims arising from product use or results

Our total liability shall not exceed the amount you paid for the product that gave rise to the claim.

Some jurisdictions do not allow limitations on warranties or liability, so these limitations may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless NEUROPRIME, UpWellness, Dr. Josh Levitt, and our affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of our products or website
• Your violation of these Terms
• Your violation of any third-party rights
• Your misuse of products or failure to follow instructions
• Any content you submit to our website

13. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make changes:

• We will update the "Last Updated" date
• Significant changes will be communicated via email or website notice
• Your continued use of our website constitutes acceptance of modified terms

We encourage you to review these Terms periodically to stay informed.

14. Governing Law and Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

Dispute Resolution

Any disputes arising from these Terms or your use of our products shall be resolved through:

1. Informal Resolution: Contact us to resolve disputes amicably
2. Binding Arbitration: If informal resolution fails, disputes shall be resolved through binding arbitration in Los Angeles, California
3. Class Action Waiver: You agree to resolve disputes individually and waive the right to participate in class actions

Exceptions

Either party may seek injunctive relief in court for intellectual property violations or urgent matters.

15. Miscellaneous Provisions

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and NEUROPRIME.

No Waiver

Our failure to enforce any right or provision shall not constitute a waiver of that right.

Assignment

You may not assign or transfer these Terms. We may assign our rights without restriction.

Force Majeure

We are not liable for delays or failures due to circumstances beyond our control (natural disasters, pandemics, government actions, etc.).